11.Returns and Compensation Policy
11.1. General Terms – Right of Withdrawal
You have the right to withdraw from the distance contract for the purchase of products from the website www.Lookare.com within fourteen (14) calendar days without giving any explanation. The withdrawal period expires fourteen (14) calendar days from the day following the day on which you acquired or a third party other than the carrier and indicated by you acquired physical possession of the purchased products (or physical possession of the last purchased product in the event that your order includes multiple products that were delivered separately).
In order to exercise the right of withdrawal, you must inform us of your decision to withdraw by a clear statement (e.g. a letter sent by post or email to the relevant parties referred to in par. 20 [under the heading “Communication”] of these Terms of Use and Transactions addresses). To notify us of your decision to withdraw you can use the attachment found on the website www.Lookare.com, sample withdrawal form, without this being mandatory. The declaration of withdrawal (either according to the sample withdrawal form or in any other clear way) can also be done through the contact form found in the “Contact” section of the website www.Lookare.com. In the withdrawal statement you must state your name, order number, telephone number and email address so that we can contact you. In the case of sending the withdrawal statement by e-mail (email), we will send you a confirmation of receipt of your withdrawal by e-mail.
In order to meet the withdrawal period, it is sufficient to send your statement of exercise of your right of withdrawal before the withdrawal period expires.
You must send back the goods in any way you choose without undue delay and in any event within 14 calendar days of the day you tell us that you are withdrawing from this contract. The deadline is deemed to have been met if you send back the goods before the end of the 14 day period.
In the case of returning products due to cancellation, you bear the cost of returning them. However, since the return of the products is due to the fault of ACCOUNTING TRADE ONLINE single memper pc. (defective product, wrong product size, wrong product delivery, etc.) the cost of returning them will be borne by the company.
You are responsible for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and function of the goods. Please ensure that you return the relevant proof of purchase together with the products.
If you withdraw from the distance contract for the purchase of products from the website www.Lookare.com , we will refund any payment we have received from you, including delivery charges (excluding any additional charges due to your choice to use a delivery method other than the cheapest standard delivery method offered by us), without undue delay within 14 calendar days of day on which we are informed of your decision to withdraw from this contract. We are however entitled to delay the refund until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever occurs first. The above refund will be made in accordance with the Refund Policy and you will not be charged for such refund. In the event that after withdrawal the products are received by ACCOUNTING TRADE ONLINE single memper pc.(if the company undertakes such deliveries) or by a postal service company cooperating with it ACCOUNTING TRADE ONLINE single memper pc the cost of returning the products (find out in detail the exact amount of the charge for these cases of return in the “Returns Policy” section) may not be paid by the consumer with a separate payment upon receipt of the products but may be deducted, after a relevant offset, from the total amount of money due to be returned to the consumer.
In the event that you wish to return products, please first consult the “Returns Policy” section as found on the website www.Lookare.com regarding the return procedure and any return costs if the products are received by ACCOUNTING TRADE ONLINE single memper pc.or by a postal service company cooperating with ACCOUNTING TRADE ONLINE single memper pc.
11.2. Exceptions to the Right of Withdrawal
The right of withdrawal provided for in clause 11.1 of these Terms of Use and Transactions does not apply in the following cases:
i. in the case of the supply of goods that are manufactured according to the specifications you set, e.g. (the manufacture of Wedding Dresses or Dresses, etc. by entering the Custom Measurements for Chest, Waist, Hips, Height, etc. without choosing from the Table Sizes) or in the case of customized products.
ii. in the case of the supply of goods which can be damaged or expire soon
iii. in the case of the supply of goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery, such as cosmetics, perfumes, socks, pantyhose, underwear, swimwear, etc.
iv.in the case of supply of sealed audio recordings or sealed video recordings or sealed computer software (CD, DVD etc.), unsealed after delivery
v. in the case of the supply of digital content not provided on a physical medium, if the execution has begun with the prior express consent of the consumer and the confirmation on his part that he thus loses the right of withdrawal.
11.3.Return of Defective Products/Wrong Orders
All products sold through the website www.Lookare.com are covered by the fixed warranty granted by its suppliers ACCOUNTING TRADE ONLINE single memper pc. that there are no real defects and lack of contracted properties. In case of defective products or in the case of delivery of wrong products, please inform us and return the defective/wrong products to ACCOUNTING TRADE ONLINE single memper pc. without culpable delay after their receipt. ACCOUNTING TRADE ONLINE single memper pc will attempt, upon your request, to replace the products with similar ones and ship them to you, if the products are still available, as soon as possible. Given the short duration of the offers provided through the website www.Lookare.com this may not be possible. In this case or in case you want a replacement, you will be refunded in full the amount of money you have paid, including the costs of returning the products.